YOUR PRIVACY.

COVID-19

363 CORE advises that its office(s) and staff are operating in accordance with the World Health Organisation's safety guidelines regarding COVID-19

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Purpose

This policy describes 363's practices for managing the personal information we hold about our customers, potential customers and others

As of 12 March 2014, 363 CORE Learning (363) was required to comply with the Australian Privacy Principles ('APPs') contained in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988 (Commonwealth) ('Privacy Act').  The APPs set out the obligations of an organisation in relation to its collection, storage, use and disclosure of personal information.

In summary, 'personal information' is information or an opinion relating to an individual, who identifies or can be used to identify, that individual.

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Legal Privilige

Any 363 CORE Learning Co.'s email transmission and its content reside with Sawiris & Company Pty Ltd.  The contents including any attachments are confidential and/or subject of legal privilige to whom it is intended only for those recipients to whom it is addressed to.  It may contain information that is confidential, priviliged or exempt from disclosure by law. 

 

If YOU ARE NOT THE INTENDED RECIPIENT, be advised that you have received this in error and that any dissemination, copying or use of this message or attachments is forbidden, as is the disclosure of the information therein. If you have received our electronic e-mail message in error, please notify the sender immediately on +61 8 9438 1000 and delete the message and its attachments from all devices and related IT systems, immediately.

 

TO THE ADDRESSEE,  we cannot guarantee the reliability, completeness or confidentiality of our electronic email communication.  If you are the intended recipient of our e-mail you should not copy, disclose or distribute this communiqué including all attachments without the written authority of Sawiris & Company Pty Limited, call us for clarification.

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VIRUS WARNING AND DISCLAIMER, although we virus-scan all outgoing e-mail,
we cannot guarantee that this Communication is free from viruses, Trojan horses, worms
or anything else that may interfere with or damage the operation of your computer systems,
and we accept no liability for any such interference or damage. You should check the communiqué
 (and all other incoming e-mail) with valid and current virus-scanning software.


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Scams and Cyber Crime

Under no circumstances should you act upon an email request from our practice to transfer funds to a specified account without a valid 363 CORE invoice, as it may be a scam. If funds are required from you, our bank account details will be provided to you personally, either verbally or via a text message or by post.

We recommend that you contact the relevant 363 CORE office before transferring any funds from your personal account to confirm our account details to proactively limit the risk of cyber scams.

 

Cookies

363 CORE may use “cookies” to personalise and simplify your access to and use of our website. Cookies are small pieces of information sent by a web server and stored by your browser on your computer’s hard drive so it can later be read back from that browser. This allows your browser to remember some specific information.

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For what purposes do we collect personal information?

In general, we collect personal information for the following primary purposes:

• To conduct our business

• To provide and market our products and services

• To provide insight to the organisations of tomorrow

• To communicate with you

• To purchase from you

• To comply with our regulatory accountabilities

• To comply with our legal obligations; and

• To help us manage and enhance our services.

 

Direct Marketing

Subject to obtaining your prior consent, 363 may use your personal information for the purpose of providing you with special offers you may find of interest, important changes to the functionality or content of our web site, or information on new products or services to be offered by 363 or our business partners. If you do not wish to receive this form of communication, please contact our office and we will make the change to our records. We will not charge you for giving effect to such a request and will take all reasonable steps to meet your request at the earliest possible opportunity.

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Whose personal information do we collect?

In the ordinary course of 363's business, we deal with a range of customers and business partners. In those dealings the types of individuals about whom we may collect, use, hold and disclose (as set out below) include (but are not limited to):

• Customers.

• Potential customers.

• Business associates and their employees; and

• Suppliers and their employees.

 

What kinds of personal information do we collect?

In general, the type of personal information 363 collects, holds, uses, and discloses includes (but is not limited to) names, addresses, contact details, occupations and other information which assists us in conducting our business, providing, and marketing our services and products and meeting our legal obligations.  When a customer purchases products from the 363 Online Store website (363 Store), 363 will also collect personal information (such as credit card details) necessary for the completion of the purchase, in most cases, if personal information we request is not provided, we may not be able to supply the relevant product or service.

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How do we collect personal information?

363 will generally collect personal information by way of forms filled out by people online or sent to us by fax or post, face-la-face meetings, interviews, business cards, telephone conversations and, where there is consent from the individual concerned, from third parties. 363 also uses cookies to make your use of our website as convenient as possible. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you may not be able to use some of 363's online services.

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How might we use and disclose your personal information?

363 may use and disclose your personal information for the primary purpose. For which it is collected (as set out above) for reasonably expected secondary purposes which are related to the primary purpose, where we are legally required to do so (for example while enabling customers to purchase from our online store) and in other circumstances authorised by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.  363 will not disclose personal information about an individual for the purpose of direct marketing.

 

To whom might we disclose your personal information?

We may disclose your personal information to:

• Other companies or individuals who assist us in providing services or who perform functions on our behalf (such as our mailing house).

• Courts, tribunals, and regulatory authorities if required by law; and

• Anyone else to whom you authorise us to disclose it.

363 is unlikely to disclose your information internationally. All reasonable steps will be taken to confirm that any overseas recipient of personal information will not be in breach of the Australian Privacy Principles.

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Management of personal information

The APPs require us to take reasonable steps to protect the security of personal information. 363 personnel are required to respect the confidentiality of personal information and the privacy of individuals. 363 takes reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification, or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information for a permitted purpose under the APPs, we will take reasonable steps to destroy it.

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How do we keep personal information accurate and up to date?

363 endeavours to ensure that the personal information it holds is accurate, complete, and up to date.  We encourage you to contact us to update any personal information we hold about you. Our contact details are set out below.

You have the ability-right to gain access to your personal information subject to the exceptions set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, you may gain access to the personal information which 363 holds about you by emailing support@363core.com.au or telephoning 08 9438 1000.

We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access. We will advise you of the likely cost in advance.

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Complaints Resolution

363 is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in 363 and our services.
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by 363, please lodge the details of your complaint in writing to the General Manager, 363 CORE Learning Co.
We will endeavour to investigate and advise you of the outcome of a complaint within 20 business days of receipt of such complaint.

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Liability Disclaimer

363 will use all reasonable endeavours to protect and keep confidential any personally identifiable information in its possession in relation to its members, subscribers, or website visitors. If any confidential or personally identifiable information is accessed by a third party, whether by negligence or otherwise of 363, its agents, suppliers, contractors, related bodies corporate, affiliates or associated parties, to the extent permitted by law, 363 is not liable for any loss, damage, costs, liability or other form of contribution.
We are constantly improving the 363 website and the tools you can use to manage the data that you provide to us. Please refer to this page from time to time to see any new policies about the use of these new features.

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Further Information on Privacy

Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner's web site at http://www.privacy.gov.au

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Enquiries

If you have any questions about privacy-related issues, please contact support@363core.com.au or telephone 08 9438 1000.

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Authorising Officer

George K SAWIRIS 

Managing Director